Warranty Process

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. For more information on each product’s warranty terms and what’s covered, please see here. If you believe your product has developed a defect, read on to learn more about what to expect.

Warranty Process

1. Check to see if you qualify and file your warranty claim online here.
   >We require information about your product + photos in order for our warranty team to properly review your case; see what’s needed for each product here.
2. Wait approximately 7-10 business days for the warranty team to review your case.
3. If approved, the warranty team will send you a promo code to order a new replacement product on our warranty site here: https://warranty.stearnsandfoster.com/